TY - BOOK AU - Hill, Alex AU - Hill, Terry TI - Essential operations management SN - 9780230232594 AV - HD 31 .H4884 2011 PY - 2011/// CY - New York, United States PB - Palgrave Macmillan KW - Industrial management KW - Production management N1 - Includes bibliographical references and index N2 - From two highly respected authors in the field, Essential Operations Management provides a concise, student-friendly overview of operations management, striking a balance between coverage of the service and manufacturing industries that reflects current trends and supported by well-developed international case studies and learning features ER -