TY - BOOK AU - Cook, Roy A. AU - Cook, Gwen. TI - Guide to business etiquette SN - 9780137075041 AV - HF 5389 .C655 2011 PY - 2011/// CY - Boston, MA. ; London PB - Prentice Hall KW - Business etiquette N1 - Includes bibliographical references and index ER -