TY - BOOK AU - Quintanilla, Kelly M. AU - Wahl, Shawn T. TI - Business and professional communication: keys for workplace excellence SN - 9781412964722 AV - HF 5718 .Qu56 2011 PY - 2011/// CY - Thousand Oaks, Calif. ; London PB - SAGE KW - Business communication N1 - Includes bibliographical references and index; BSBA N2 - This text not only discusses some of the greatest challenges students will face in today's modern workplace but it also provides students with communication strategies they can utilize to work toward a solution ER -