TY  - BOOK
AU  - Osterman, Paul
TI  - The truth about managers: who they are, how they work, why they matter
SN  - 9781422179703
AV  - HD 38.24  .Os88 2008
PY  - 2008///
CY  - Boston
PB  - Harvard Business Press
KW  - Middle managers
KW  - Management
N1  - BSBA
ER  -