TY  - BOOK
AU  - Evenson, Renee.
TI  - Customer service training 101: quick and easy techniques that get great results 
SN  - 0814416419
AV  - HF 5415.5 .Ev89 2011
PY  - 2011///
CY  - New York
PB  - American Management Association
KW  - Customer services
KW  - Customer relations
KW  - Employees
KW  - Training of
N1  - Includes bibliographical referrences and index
ER  -