TY  - BOOK
AU  - Shearouse, Susan H.
TI  - Conflict 101: a manager's guide to resolving problems so everyone can get back to work 
SN  - 9780814417119
AV  - HD 42 .Sh54 2011
PY  - 2011///
CY  - New York
PB  - Amacon
KW  - Conflict management
KW  - Interpersonal relations
N1  - Includes bibliographical references and index
ER  -