TY  - BOOK
AU  - Kamin, Maxine
TI  - 10 Steps to successful customer service
SN  - 9781562865900
AV  - HF 5415 .K15 2010
PY  - 2010///
CY  - Alexandria, Virginia
PB  - ASTD
KW  - Hospitality industry
KW  - Customer service
N1  - BSBA
ER  -