TY  - BOOK
AU  - Blanchard, Kenneth
AU  - Sheldon Bowles
AU  - foreword by Harvey Mackay
TI  - Raving fans: a revolutionary approach to customer service. 
SN  - 9780688123161
AV  - HF 5415.5 .B528 1993
PY  - 1993///
CY  - New York
PB  - William Morrow and Company
KW  - Customer service
N1  - BSBA
ER  -