00602nam a2200205 a 4500 20140310183515.0 110104s19uu xx 00 eng d 9780688123161 HF 5415.5 .B528 1993 Blanchard, Kenneth Raving fans: a revolutionary approach to customer service. / New York : William Morrow and Company, 1993. 135 p. : ill. ; 24 cm. BSBA Customer service. Sheldon Bowles foreword by Harvey Mackay BK lcc FOR 24281 24281 0 0 lcc 0 CL CL GC 2014-01-18 1 1 HF 5415.5 .B528 1993 C11859 2018-05-15 00:00:00 2015-07-31 1 2014-01-18 BK