00521nam a2200169 a 450000500170000000800410001702000180005805000260007610000230010224500660012526000510019130000290024252100090027165000220028070000190030270000300032120140310183515.0110104s19uu    xx            00    eng d  a9780688123161  aHF 5415.5b.B528 1993  aBlanchard, Kenneth  aRaving fans:ba revolutionary approach to customer service. /  aNew York :bWilliam Morrow and Company,c1993.  a135 p. :bill. ;c24 cm.  aBSBA  aCustomer service.  aSheldon Bowles  aforeword by Harvey Mackay