TY  - BOOK
AU  - Buchanan, Richard W.
TI  - When customers think we dont' care.: Richard W. Buchanan
SN  - 978-00701-38636
AV  - HF 5415.5  .B83 2008
PY  - 2008///
CY  - Australia
PB  - McGraw Hill
KW  - Customer relations
KW  - Consumer satisfaction
KW  - Customer services
N1  - BSBA
ER  -