TY  - BOOK
AU  - Bailey, Keith
AU  - Leland, Karen
TI  - Customer service in an instant: 60 ways to win customers and keep them coming back 
SN  - 9781601630131
AV  - HF 545.5 .B3428 2008
PY  - 2008///
CY  - Franklin Lakes, New Jersey
PB  - Career Press
KW  - BSBA
KW  - Customer Services
N1  - BSBA
ER  -