TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Fitszimmons, Mona J.
TI  - Service management: operation, strategy, information technology 
SN  - 9780071263467
AV  - HD 9980.5 .F549 2008
PY  - 2008///
CY  - Boston
PB  - McGraw-Hill
KW  - BSBA
KW  - Service industries
KW  - Management
N1  - BSBA
ER  -