TY  - BOOK
AU  - Wynne, Bernard
AU  - Jacques, Terry
AU  - Garrett, Nick
TI  - Managing human resources in call centers
SN  - 1-904298-52-4
AV  - HE 8788  .G192 2002  
PY  - 2002///
CY  - London
PB  - Spiro Press
KW  - Call centers
KW  - Management
ER  -