TY  - BOOK
AU  - Anderson, Dave
TI  - How to deal with difficult customers: 10 simple strategies for selling to the stubborn, obnoxious, and belligerent. 
SN  - 0-470-04547-7
AV  - HF 5438.25 .An5213 2007
PY  - 2007///
CY  - New Jersey
PB  - John Wiley & Sons, Inc
KW  - Selling
ER  -