00480nam a2200133 a 450000500170000000800410001702000180005805000290007610000190010524501390012426000490026330000210031265000130033320140310183435.0080121s19uu    xx            00    eng d  a0-470-04547-7  aHF 5438.25b.An5213 2007  aAnderson, Dave  aHow to deal with difficult customers :b10 simple strategies for selling to the stubborn, obnoxious, and belligerent. /cDave Anderson  aNew Jersey :bJohn Wiley & Sons, Inc,c2007.  a158 p. :c25 cm.  aSelling.