TY  - BOOK
AU  - Fisher, Erik A.
AU  - Sharp, Steven W.
TI  - The art of managing everyday conflict: understanding emotions and power struggles 
SN  - 0275981843
AV  - HM 1121 .F57 2004
PY  - 2004///
CY  - Westport, Connecticut London
PB  - Praeger Publishers
KW  - Interpersonal conflict
KW  - Conflich (Psychology)
KW  - Control (Psychology)
KW  - Emotions
KW  - Social aspects
KW  - Conflict management
N1  - PSYCH
ER  -