TY  - BOOK
AU  - Blanchard, Ken
AU  - Bowles, Sheldon
TI  - Raving fans!: a revolutionary approach to customer service. 
SN  - 0006530699
AV  - HF 5415.5 .B639 1998
PY  - 1998///
CY  - London
PB  - Harper Collins Publishers
KW  - Customer service
N1  - BSBA
ER  -