00560nam a2200193 a 4500 20140310183336.0 061004s19uu xx 00 eng d 0006530699 HF 5415.5 .B639 1998 Blanchard, Ken Raving fans! : a revolutionary approach to customer service. / Ken Blanchard London : Harper Collins Publishers, 1998. 137 p. : 19 cm. BSBA Customer service. Bowles, Sheldon BK lcc FOR 21696 21696 0 0 lcc 0 CL CL GC 2009-09-18 Fully Booked 499.00 0 HF 5415.5 .B639 1998 C7747 2018-05-15 00:00:00 1 2013-10-10 BK