00480nam a2200157 a 450000500170000000800410001702000150005805000260007310000190009924500830011826000480020130000220024952100090027165000220028070000200030220140310183336.0061004s19uu    xx            00    eng d  a0006530699  aHF 5415.5b.B639 1998  aBlanchard, Ken  aRaving fans! :ba revolutionary approach to customer service. /cKen Blanchard  aLondon :bHarper Collins Publishers,c1998.  a137 p. :c19 cm.   aBSBA  aCustomer service.  aBowles, Sheldon