TY  - BOOK
AU  - Blanchard, Ken
AU  - Ballard, Jim
AU  - Finch, Fred
TI  - Customer mania: it's never too late to build a customer-focused company. 
SN  - 0743270282
AV  - HF 5415.5  .B526 2004
PY  - 2004///
CY  - New York
PB  - Free Press
KW  - Customer services
KW  - Management
N1  - BSBA
ER  -