TY  - BOOK
AU  - Metters, Richard
AU  - King-Metters, Kathryn
AU  - Pullman, Madeleine
AU  - Walton, Steve
TI  - Successful service operations management
SN  - 9780324314472
AV  - HF 5415.5  .M48 2006
PY  - 2006///
CY  - Australia
PB  - Thomson South-Western
KW  - Customer services
KW  - Management
KW  - Case Studies
N1  - BSBA
ER  -