TY  - BOOK
AU  - Palmer, Brien
TI  - Making change work: prcatical tools for overcoming human resistance to change 
SN  - 0873896114
AV  - HD 58.8 .P346 2004
PY  - 2004///
CY  - U.S.A
PB  - ASQ Quality Press
KW  - Organizational change
N1  - BSBA
ER  -