TY  - BOOK
AU  - Denove, Chris.
TI  - Satisfaction : : how every great company listens to the voice of the customer 
SN  - 9781591841647
AV  - HF 5415.335 .D413 2006
U1  - IB 658.8343 
PY  - 2006///
CY  - New York, N.Y. : 
PB  - Portpolio , 
KW  - Consumer satisfaction.
KW  - Marketing research
KW  - Customer relations
ER  -