TY  - BOOK
TI  - Face-to-face communications for clarity and impact.
SN  - 1591393477 (pbk. : alk. paper)
AV  - HF 5718 .F138 2004
U1  - IB 658.4  
PY  - 2004///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Business communication
KW  - Oral communication
KW  - Nonverbal communication
KW  - Miscommunication
UR  - http://www.loc.gov/catdir/toc/ecip048/2003019039.html
ER  -