TY  - BOOK
AU  - Kaplan, Robert S.
TI  - The Balanced scorecard
SN  - 0875846513
AV  - HD 56 .K35 1996
PY  - 1996///
CY  - Boston, Massachusetts
PB  - Harvard Business School Press
KW  - Industrial productivity
KW  - measurement
KW  - Strategic planning
KW  - Organizational effectiveness
KW  - evaluation
N1  - BSBA
ER  -