TY  - BOOK
AU  - Karr, Ron
AU  - Blohowiak, Don
TI  - The Complete idiot's guide to great customer service
SN  - 9814096180
AV  - HF 5415.5  .K37 1997
PY  - 1997///
CY  - New York
PB  - Macmillan
KW  - Customer service
KW  - Customer relations
N1  - BSBA
ER  -