The a guide to staff-driven improvement, better efficiency, and happier customers Laughlin, Sara 1949- creator Wilson, Ray W. text bibliography ilu Chicago American Library Association 2008 monographic eng

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xiv, 144 p. : ill. ; 28 cm. The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system. College Students Laughlin, Sara Includes bibliographical references (p. 137-139) and index. 1210L to 1700L 1 2 For Circulation. 1 Copy Available in the Collection n-us--- Library administration United States Total quality management United States Library planning United States Customer services United States Library Administration methods Total Quality Management Library Services organization & administration Program Evaluation Consumer Satisfaction Z 678 .L374 2008 M 025.122 978974652205 2007030710 http://www.loc.gov/catdir/toc/ecip0723/2007030710.html http://www.loc.gov/catdir/toc/ecip0723/2007030710.html DLC 070725 20140310182748.0 14940684