02050cam a2200481 a 4500 14940684 OSt 20140310182748.0 070725s2008 ilua b 001 0 eng 2007030710 978974652205 (OCoLC)157023432 (OCoLC)ocn157023432 DLC DLC YDXCP BTCTA BAKER C#P BWX COU YBM DLC n-us--- Z 678 .L374 2008 M 025.122 L374 2008 Laughlin, Sara, 1949- The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Laughlin, Sara Chicago : American Library Association, 2008. xiv, 144 p. : ill. ; 28 cm. Includes bibliographical references (p. 137-139) and index. The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system. College Students 1210L to 1700L 1 2 For Circulation. 1 Copy Available in the Collection Library administration United States. Total quality management United States. Library planning United States. Customer services United States. Library Administration methods. Total Quality Management. Library Services organization & administration. Program Evaluation. Consumer Satisfaction. Wilson, Ray W. Table of contents only http://www.loc.gov/catdir/toc/ecip0723/2007030710.html 7 cbc orignew 1 ecip 20 y-gencatlg lcc BK M 15690 15690 0 0 lcc 0 CL CL GC 2012-06-13 0 Z 678 .L374 2008 C15069 2018-05-15 00:00:00 1 2012-06-13 BK 0 0 lcc 0 CL CL GC 2013-05-22 0 Z 678 .L374 2008 c15070 2018-05-15 00:00:00 2 2013-05-22 BK