TY - BOOK AU - Seelye,Richard S. AU - Moody,O.William TI - The selling starts when the customer says no: the 12 toughest sells, and how to overcome them SN - 983136130X AV - HF 5438.25 .Se435 1999 PY - 1999/// CY - Chicago, IL, Cambridge, England PB - Probus Pub. Co. KW - Selling KW - Industrial marketing N1 - Spine title: When the customer says no; Includes index; BSBA ER -