TY  - BOOK
AU  - Harris,Elaine K.
TI  - Customer service: a practical approach 
SN  - 0130978531
AV  - HF 5415.5 .H2897 2003
U1  - G 658.81221 
PY  - 2003///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -