00983cam a22003014a 4500 12685601 PILC 20150112093444.0 020219s2003 njua b 001 0 eng 2002022997 0130978531 (DLC) 2002022997 (DLC)1525 DLC DLC DLC pcc HF 5415.5 .H2897 2003 G 658.81221 H24 2003 Harris, Elaine K. 15743 Customer service : a practical approach / Elaine K. Harris. 3rd ed. Upper Saddle River, NJ : Prentice Hall, 2003. 164 pages : illustration ; 26 cm. Includes bibliographical references and index. Customer services. 1259 7 cbc orignew 1 ocip 20 y-gencatlg lcc BK 14852 14852 0 0 lcc 0 SFU SFU SFU 2013-09-24 0 HF 5415.5 .H2897 2003 SFU1659 2018-05-15 00:00:00 1 2013-09-24 BK