00653nam a22002057a 4500 PILC 20150812143000.0 130226t xxu||||| |||| 00| 0 eng d 0072938056 HF 5415.5 .L83 2005 MkSF 658.812 L83 2005 Lucas, Robert W. 17870 Customer service : Building successful skills for the twenty-first century / Robert W. Lucas 3rd edition. Boston McGraw-Hill 2005. 416 pages : illustrations (some color) ; 25 cm. Includes glossary and index. Customer service. lcc BK 14696 14696 0 0 lcc 0 SFU SFU SFU 2013-09-10 0 HF 5415.5 .L83 2005 SFU0865 2018-05-15 00:00:00 1 2013-09-10 BK 0 0 lcc 0 SFU SFU SFU 2013-09-11 0 HF 5415.5 .L83 2005 SFU1287 2018-05-15 00:00:00 1 2013-09-11 BK 0 0 lcc 0 SFU SFU SFU 2015-08-12 DONATION SFU 0 HF 5415.5 .L83 2005 SFU2489 2018-05-15 00:00:00 2015-08-12 BK