TY  - BOOK
AU  - Sewell, Carl
TI  - The golden rules of customer care: how to turn that one-time buyer into a super-loyal lifelong customer 
SN  - 0091748445
AV  - HF 5415.5  .Se516 1991 
U1  - MkSF 658.812  
PY  - 1991///
CY  - London
PB  - Century Business
ER  -