TY  - BOOK
AU  - Kohler, Clemens..
TI  - Return on interactivity: the impact of online agents on newcomer adjustment 
PY  - 2011///
KW  - Agent-customer interaction
KW  - Newcomer adjustment
KW  - Online agents
KW  - Service delivery
KW  - Socialization
KW  - Virtual employees
N1  - BSBA
ER  -