TY  - BOOK
AU  - Dunn, Lea..
TI  - Self-threat and product failure: how internal attribution of blame affect consumer complaining behavior 
PY  - 2012///
KW  - Affirmation
KW  - Complaining
KW  - Consumer behavior
KW  - Satisfaction
KW  - Self-threat
N1  - BSBA
ER  -