TY  - BOOK
AU  - McCance, A. Silke.
TI  - Alleviating the burden of emotional labor: the role of social sharing 
PY  - 2013///
KW  - Anger
KW  - Customer hostility
KW  - Customer service
KW  - Emotional labor
KW  - Emotions
KW  - Social sharing
KW  - Surface acting
N1  - BSBA
ER  -