TY  - BOOK
AU  - O'Shannessy, Vivienne.
TI  - Front office skills: a practical approach / 
SN  - 9789810696153
AV  - TX 911.3.T73 .Os26 2009
PY  - 2009///
CY  - Singapore
PB  - Pearson Education South Asia
KW  - Hospitality industry
KW  - Australia -- Textbooks
N1  - Includes glossary and index; BSBA
ER  -