TY  - BOOK
AU  - Chhaya, Bhavi.
TI  - Customer relationship management 
SN  - 9789381460078
AV  - TX 911.3.C8 .C429 2012
PY  - 2012///
CY  - New Delhi
PB  - Centrum Press
N1  - Includes bibliographical references and index; BSBA
ER  -