00417nam a2200133Ia 4500008004100000020001800041050002800059100001900087245005600106260004000162300002100202500005100223521000900274140529s9999    xx            000 0 und d  a9789381460078  aTX 911.3.C8b.C429 2012  aChhaya, Bhavi.  aCustomer relationship management /cBhavi Chhaya  aNew Delhi :bCentrum Press,cc2012.  a248 p. ;c23 cm.  aIncludes bibliographical references and index.  aBSBA