TY  - BOOK
AU  - Evenson, Renee.
TI  - Customer service management training101 : quick and easy techniques that get great results 
SN  - 9780814417157
AV  - HF 5415.5 .Ev894 2012
PY  - 2012///
CY  - New York
PB  - AMACOM
KW  - Communication in management
KW  - Leadership
KW  - Time management
N1  - Includes index
ER  -