TY  - BOOK
AU  - O'Shannessy, Vivienne
TI  - Front office skills : a practical approach 
SN  - 9789810696153
AV  - TX 911.3.T73 .Os26 2011
PY  - 2011///
CY  - Jurong, Singapore
PB  - Pearson Education South Asia
N1  - Includes bibliographical references and index; TOU
ER  -