TY  - BOOK
ED  - Harvard Business School.
TI  - Connecting with your customers.
SN  - 1422103234 (alk. paper)
AV  - HF 5415.5 .C658 2006
U1  - IB 658.4  
PY  - 2006///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Customer relations
KW  - Customer services
KW  - Success in business
UR  - http://www.loc.gov/catdir/toc/ecip0610/2006007913.html
ER  -