Normal view MARC view ISBD view

The Complete idiot's guide to great customer service / (Record no. 19766)

MARC details
000 -LEADER
fixed length control field	00580nam a2200205 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20140310183156.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	020822s19uu xx 00 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9814096180
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF 5415.5
Item number	.K37 1997
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Karr, Ron
245 ## - TITLE STATEMENT
Title	The Complete idiot's guide to great customer service /
Statement of responsibility, etc	Ron Karr and Don Blohowiak.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc	New York :
Name of publisher, distributor, etc	Macmillan,
Date of publication, distribution, etc	1997.
300 ## - PHYSICAL DESCRIPTION
Extent	325 p. :
Dimensions	24 cm.
521 ## - TARGET AUDIENCE NOTE
Target audience note
546 ## - LANGUAGE NOTE
Language note	C1197
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Customer service.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Customer relations.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name	Blohowiak, Don
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type	Books
Source of classification or shelving scheme	Library of Congress Classification
Call number prefix	Foreign

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Home library	Current library	Shelving location	Date acquired	Total Checkouts	Full call number	Barcode	Date last seen	Date checked out	Copy number	Price effective from	Koha item type
		Library of Congress Classification		College Library	College Library	General Circulation Section	12/04/2013	2	HF 5415.5 .K37 1997	C1197	05/15/2018	02/10/2015	1	12/04/2013	Books

SOUTHVILLE LIBRARY