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Service operations management :

Parker, David W.

Service operations management : the total experience / David W. Parker. - United Kingdom : Edward Elgar Pub., c2013. - 557 p. : ill. ; 26 cm.

Includes bibliographical references and index.

ISBN: 9781781006221

Subjects--Topical Terms:
Service industries--Management.

LC Class. No.: HD 9981.5 / .P238 2012

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Service operations management :

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