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Perfect phrases for dealing with difficult people /

Benjamin, Susan F.

Perfect phrases for dealing with difficult people / Benjamin, Susan F. - New York : McGraw-Hill, 2007. - 191 p. : ill. ; 22 cm.

ISBN: 9780071493048

Subjects--Topical Terms:
BSBA.
Interpersonal relations.
Interpersonal communication.
Conflict management.
Selling.

LC Class. No.: HM 1166 / .B46 2008

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Perfect phrases for dealing with difficult people /

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