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Customer service : competency guide / - New Jersey : Pearson Prentice Hall, 2007. - 100 p. : col. ill. ; 26 cm. - NRAEF ManageFirst .

ISBN: 0132283816

Subjects--Topical Terms:
Hospitality industry--Customer services.
Hospitality industry.--Management.
Restaurants--Marketing

LC Class. No.: TX 911.3.C8 / .N72 2007

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