Total quality management and operational excellence :
Oakland, John S.
Total quality management and operational excellence : text with cases / John S. Oakland.-- - 4th ed - USA : Routledge 2014 - xxiv, 530 pages.
9781138221659
Total quality management
Total quality management and operational excellence : text with cases / John S. Oakland.-- - 4th ed - USA : Routledge 2014 - xxiv, 530 pages.
9781138221659
Total quality management