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How client capabilities, vendor configuration and location impact BPO Outcomes/

Whitaker, Jonathan

How client capabilities, vendor configuration and location impact BPO Outcomes/ Jonathan Whitaker, Sanjeev Kuamr and M.S. Krishnan .-- - Taylor and Francis Group 2018 - pages 180-192, 2018 - Journal of Computer Inforamation System 58(2) .

Subjects--Topical Terms:
BPO
Capabilities
Offshoring
Outsourcing

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How client capabilities, vendor configuration and location impact BPO Outcomes/

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