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Total quality management for hospitality and tourism /

Ford, Robert C.

Total quality management for hospitality and tourism / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. - Singapore : Cengage Learning, 2012 - 522 pages : illustrations ; 23 cm.

Includes index.

ISBN: 978-981-4352-61-1

Subjects--Topical Terms:
Hospitality industry -- Management.
Leisure industry -- Management.--Tourism -- Management.

LC Class. No.: MAIN TX 911.3 / .M27F67 2012 c.2

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Total quality management for hospitality and tourism /

SOUTHVILLE LIBRARY